TERMS & CONDITIONS
Terms & Conditions Summary for Hozap.co.uk:
1. Our Contract with You:
⦁ Your order is an offer to buy, accepted by Hozap once products are ready for delivery.
⦁ Hozap reserves the right to decline orders for various reasons.
⦁ Hozap reserves the right to decline orders for various reasons.
2. Availability:
⦁ Displayed availability and delivery dates are subject to postcode restrictions.
⦁ Computerized stock control may lead to occasional errors, and Hozap commits to resolving such issues promptly.
3. Website Information:
⦁ Product dimensions and colors are provided, but sizes, weights, and measurements are approximate.
⦁ Customer reviews are opinions, not part of product specifications.
⦁ Copyright of website material belongs to Hozap or suppliers.
4. Prices:
⦁ Displayed prices include VAT, excluding delivery and additional services unless stated.
⦁ Promotional prices and delivery/service offers are subject to conditions and availability.
5. Price Match Promise:
⦁ Hozap matches competitors’ prices under certain conditions.
⦁ Hozap Five Star prices are exclusive to members.
6. Payment:
⦁ Acceptable payment methods include various credit/debit cards and Apple Pay.
⦁ Payment issues will be communicated promptly.
7. Discount Codes:
⦁ Periodic discount codes are subject to availability and conditions.
⦁ Unique codes are for one-time use and online redemption.
8. Delivery:
⦁ UK delivery available with various options.
⦁ Geographical restrictions may apply; additional charges for specific postcodes.
⦁ Access issues may result in alternative delivery points or re-delivery charges.
⦁ Age-restricted items subject to verification.
9. Delivery Limitations:
⦁ Unforeseen events like adverse weather may affect delivery.
⦁ Hozap not liable for costs incurred due to unsuccessful delivery.
10. Track Your Order:
⦁ Track Your Order feature available for live estimated delivery information.
⦁ Certain smaller items can be left in a safe place or with a neighbor.
⦁ Hozap not responsible for lost or stolen goods.
11. Pre-Ordering a Product:
⦁ Pre-order terms apply in addition to standard terms and conditions.
For detailed and complete terms and conditions, customers are encouraged to visit the hozap.co.uk website.
Additional Terms and Conditions for Specific Services:
1. Pre-Order Products:
⦁ Payment is taken at the time of placing the order.
⦁ Release dates are set by manufacturers and are subject to change.
⦁ Hozap is not liable for changes in pre-release dates.
⦁ Normal refund rules apply; subject to availability.
2. Age Restrictions on Gaming Products:
⦁ PEGI-rated products have age restrictions; customers confirm eligibility.
⦁ Hozap reserves the right to refuse sales if age eligibility is in question.
3. Disconnection:
⦁ Available for certain existing appliances plumbed into water pipes.
⦁ Not available for hard-wired dishwashers, cooling, or laundry appliances.
⦁ Customer responsibilities outlined for successful disconnection.
4. Remove & Recycle:
⦁ Disconnect appliance before arrival for Remove & Recycle service.
⦁ Cost relates to safe transportation; recycling costs covered by manufacturers.
5. Installation:
⦁ Installation service offered for various products.
⦁ Conditions outlined for successful installation.
6. Hive Installation:
⦁ Customers need a working WiFi connection and knowledge of the password.
⦁ Engineer requires easy access to the boiler and airing cupboard.
⦁ Possible small decoration damages not covered or repaired by Hozap.
7. Gas and Electric Installation:
⦁ Elite team of Gas Safe engineers for cookers, range cookers, hobs, and ovens.
⦁ Safety checks and customer responsibilities outlined.
⦁ Premium connection service not available at certain commercial properties.
Customers are encouraged to review specific terms and conditions for each service on the hozap.co.uk website for a comprehensive understanding.
Cancellations, Returns & Exchanges:
1. Cancellation Window:
⦁ Notify within 30 days for a refund; statutory rights offer a 14-day cooling-off period.
2. Collection Charges:
⦁ Collection charges apply; rates are as per the Returns page on the day of the return request.
⦁ Charges deducted from the refund; the balance is sent to the customer.
⦁ Further collection fee may apply if the driver arrives within the estimated time-slot, and no one is available.
3. Product Condition:
⦁ Full refund if the product is returned unused in original packaging.
⦁ Partial refund if the product’s value is reduced due to customer actions.
⦁ Hygiene items refundable only if unused with intact hygiene seals.
4. Refund Process:
⦁ Refunds within 14 days of item collection.
⦁ Standard delivery charge refunded if the order is canceled within 14 days of delivery.
⦁ No refund for additional service charges if the services are completed.
5. Digital Downloads:
⦁ 14 days to cancel digital downloads.
⦁ Commencing the download forfeits the right to a refund.
7. Hozap Branded Merchandise:
⦁ Statutory 14-day cooling-off period applies; items must be unused.
Failed Delivery, Re-Delivery & Collection Charges:
1. Amendments after Cut-off:
⦁ Free amendments until the order deadline; re-delivery charge after the cut-off.
2. Failed Delivery:
⦁ Re-delivery charge applies if customer responsibility causes failure.
⦁ Failed delivery charge if the customer chooses to cancel the order.
3. Collection:
⦁ Collection charge for post-delivery returns; deducted from the refund.
If Products are Faulty:
1. Fault Confirmation within 30 Days:
⦁ Full refund, repair, or replacement options available.
2. Fault Confirmation after 30 Days (Within 6 Months):
⦁ Choose between repair or replacement.
⦁ Partial refund if the cost is disproportionate; repair or replacement offered.
3. Fault Discovery After 6 Months:
⦁ Proof required that the fault was present on delivery.
⦁ Resolution options similar to the 30-day to 6-month period.
4. Manufacturer Involvement:
⦁ Manufacturer involvement for issues to be confirmed.
5. Manufacturer Warranty:
⦁ Manufacturer warranties cover parts and labor for a minimum of 1 year; some offer extended warranties.
⦁ Warranties usually cover domestic use; commercial properties might not be covered.
Things Beyond Our Control:
⦁ Not liable for events outside reasonable control.
⦁ Obligations suspended during such events; reasonable steps taken to find a solution.
Our Liability To You:
⦁ Commitment to delivering great service.
⦁ Acknowledgment of accountability for mistakes.
⦁ Repair of accidental damage during installation.
⦁ Reimbursement for loss due to cooling appliance fault up to £250.
Customers encouraged to contact Hozap for fault reporting and resolution. Legal rights unaffected.
Liability for Data Loss:
⦁ Hozap doesn’t accept liability for data loss on computing products or game consoles.
Limitations of Liability:
⦁ Products supplied for domestic and private use only.
⦁ Hozap not liable for loss of profit, business interruption, or business opportunity.
⦁ Liability not excluded for death, personal injury, fraud, breach of specific sale terms, or defective products.
Information About Hozap:
⦁ TORRES GROUP LTD, registered in England.
⦁ Company registration number: 13523437; VAT number: GB13523437.
⦁ Contact: TORRES GROUP LTD, Suite 140 Temple Chambers, 3-7 Temple Avenue, London, Uk, England, EC4Y 0DA
⦁ Customer service: +44 151 528 6850; email shop@hozap.co.uk and postal address provided.
Use of Personal Information:
⦁ Personal information used for product supply, payment processing, and communication.
⦁ Information may be shared with delivery agents, credit reference agencies, and for fraud prevention.
⦁ Recorded telephone calls for training and monitoring purposes.
General:
⦁ Contract governed by English law; disputes heard in English courts.
Hozap Finance:
⦁ Eligibility: 18 or older, UK resident for more than 1 year.
⦁ Stock allocation after finance approval.
⦁ Finance withdrawal rights reserved.
⦁ Existing V12 plans honored; new plans with NewDay.
⦁ Contact details for V12 and NewDay provided.
⦁ Complaints process outlined; Financial Ombudsman Service contact details.
Oven and Hob Packages:
⦁ Subject to availability; contact customer contact center for issues.
⦁ Refund process explained for returned products within a package.
My Account:
⦁ Faster checkout and promotional offers with My Account.
⦁ Contact details for assistance provided.
Laptop Bundles:
⦁ Bundle subject to availability; contact for issues.
⦁ Refund policy: Full bundle return only.
Offers, Promotions & Competitions:
⦁ Terms & Conditions for ongoing offers and competitions on the Promotions Explained page.
Complaints:
⦁ Complaint channels: writing a letter or calling Hozap.
⦁ Hozap complaints: Email ⦁ shop@hozap.co.uk.
⦁ Alternative dispute resolution through Retail ADR; contact details provided.
⦁ EU Online Dispute Resolution platform information included.
Why choose hozap.co.uk?
⦁ Additional content or details not provided in the input. Customers encouraged to explore the website for more information.