PRIVACY AND COOKIES POLICY
We, TORRES GROUP LTD respect your privacy and are committed to protecting your personal information in accordance with GDPR and Consumer Legislation. This policy outlines how we collect, use, and secure your data.
Cookies: By using our website, you consent to the placement of cookies. Cookies are small files that help analyze web traffic and tailor web applications to your needs. We use traffic log cookies for statistical analysis, removing data after analysis. You can choose to accept or decline cookies, but this may affect website functionality.
Information Collection: We collect personal data when you sign up, make purchases, create an account, contact us, use guest checkout, engage on social media, subscribe to newsletters, or review our services. The data collected includes name, email, address, telephone number, and transactional data.
How and Why We Collect Data: We collect data to administer the website, prevent fraud, process payments, deliver orders, improve services, serve content, contact you for reviews, and for marketing. We also collect data for product registration, anti-theft security, order updates, and policy changes.
Marketing: We may use your information to personalize your website experience. Subscribed users may receive details of products, services, offers, and competitions. You can unsubscribe anytime, and marketing emails include tracking pixels for performance analysis.
Data Sharing: We share information with partners to perform activities like verifying transactions, administering card payments, and delivering items. These partners comply with GDPR obligations.
Fraud Prevention: We are committed to preventing, detecting, and reporting fraudulent activity, with robust systems and staff training. Alleged or proven fraud is treated with severity.
Your Delivery: Delivery details are shared with assigned delivery companies. A photo may be taken outside your property for verification purposes.
Data Retention: We retain data only as long as necessary to fulfill services, typically up to 6 years for some purchases. Data is permanently deleted at the end of the retention period.
Site Security: Our website is SSL certified and PCI DSS compliant to encrypt data and ensure security.
Choices: You can unsubscribe from marketing services to stop receiving marketing emails.
Access and Correction: You can request a copy of your information. A charge of £10.00 may apply. You also have the right to complain to the Information Commissioner’s Office.
This policy aims to provide transparency about how your data is handled.
Hozap utilizes cookies, which are text files automatically placed on your computer by your browser. You have the option to disable our cookies at any time.
Hozap employs various types of cookies, including:
1. Functional cookies: Essential for proper website functionality, such as remembering items in your shopping cart.
2. Analytical cookies: Utilized to optimize the user experience without significantly impacting privacy.
3. Tracking cookies: Employed for marketing purposes, enabling the display of relevant advertisements.
Additionally, there are third-party cookies placed by partners. It is advisable to refer to the privacy statements of these parties or our cookie statement for more information.
Security: Security measures, including firewalls and encryption, are implemented to prevent misuse and unauthorized access to personal data. Hozap uses an SSL EV certificate for encrypted data transmission.
Retention Periods: Personal data is retained as long as necessary for order processing, including warranty. Legal obligations may require longer retention. If you have an account, data is retained until you withdraw consent or request deletion.
Third-Party Websites: This privacy statement excludes third-party websites linked to our online store. It is recommended to review the privacy statements of these websites before use.
Phone Calls: Incoming calls are randomly recorded for quality monitoring and internal training. Recordings are stored securely, accessible only to authorized personnel. Non-monitored and unused recordings are automatically deleted after a week.
Changes to Privacy Statement: Hozap reserves the right to modify this privacy statement, and regular review is advised.
Inspecting and Changing Your Data: For privacy policy queries or access to/change/delete personal data, contact us via the provided details. Verification may be required to prevent abuse.
Dutch Data Protection Authority: Complaints about personal data processing can be directed to the UK Data Protection Authority.
Contact Details Hozap: Suite 140 Temple Chambers, 3-7 Temple Avenue, London, Uk, England, EC4Y 0DA
Cookie Statement: This statement addresses cookie placement and reading, subject to updates. Regular reading is recommended.
Accepting Cookies: Certain necessary cookies require no permission. Consent is sought for other cookies, and acceptance can be indicated through the cookie banner or by continuing on the website.
Deleting Cookies: Instructions for deleting cookies are provided for different browsers.
Types of Cookies: Hozap places three types of cookies: functional, analytical, and marketing cookies.
Safe Shopping: SSL security ensures encrypted transaction data transmission for safe online shopping.
Canvas Fingerprinting: Canvas Fingerprinting, used by reCaptcha V3, enhances bot protection without inconveniencing users with traditional captcha solutions.
Cookies on Hozap: Hozap employs cookies for an enhanced user experience, categorized as first-party and third-party cookies.
Third-Party Cookies: Instructions for managing third-party cookies from Criteo, Facebook, and Google are provided, with links to their respective privacy statements.
For comprehensive information on data processing, protection, and rights, refer to the privacy policy.